Sophia AI: Your Intelligent Voice Concierge

Introducing Sophia AI

Branded For Your Hospitality

Voice Assistant & Virtual Concierge

Welcome to the Future of Guest Experience

Personal Voice Assistant &

AI Concierge

Sophia Lite can intelligently:

Engage in seamless, natural conversation
Communicate fluently in multi-languages
Curate personalized local experiences
Recommend attractions & dining options
Showcase unique offerings and services
Optimise revenue through upselling

Sophia Lite enables guests to interact anonymously and securely, while providing them with rich, locally curated recommendations and hospitality offerings.

Play Video Demo

Two men and a woman are posing for a picture together

Empowering Your Concierge Team

Sophia Beyond can intelligently:

Go beyond capabilities of Sophia Lite
Streamline booking and reservation
Verify guest authorization (GDPR)
Validate and prioritize guest requests
Deliver requests to the Concierge team
Automate routine tasks

Sophia Beyond verifies guests and their unique, secure credentials before allowing them to perform actionable tasks like ordering amenities and making reservations.

Empowering Your Concierge Team

Sophia Beyond can intelligently:

Go beyond capabilities of Sophia Lite
Streamline booking and reservation
Verify guest authorization (GDPR)
Validate and prioritize guest requests
Deliver requests to the Concierge team
Automate routine tasks

Sophia Beyond verifies guests and their unique, secure credentials before allowing them to perform actionable tasks like ordering amenities and making reservations.

Concierge Relief:

Elevate Your Team

Concierge staff often find themselves overwhelmed by the relentless demands of their role. Stressful interactions with members can take an emotional toll. The repetitive nature of certain tasks, such as addressing recurring issues further exacerbates the situation. This constant exposure to difficult situations leads to frustration, anger, and overall job dissatisfaction.

Sophia AI fills the gap and empowers concierge staff to focus on more complex issues and provide exceptional service. This innovative technology not only reduces stress and improves job satisfaction but also enhances the overall guest experience.

Omni-channel Voice Conversations:

Any Device, Anywhere

A man in a suit is talking on a cell phone while looking out of a window.

Sophia Lite plans curated experiences in Tokyo

Sophia Lite recommends restaurants in Marrakech

Sophia Beyond arranges in-hotel Spa booking

Sophia Beyond connects guest with Concierge desk

Sophia: Your Brand's AI Concierge

Expert In Your Brand & Offerings

Sophia AI can be trained to understand and accurately convey your hotel's unique brand identity. By providing her with your hospitality knowledge base in PDF documents, she can learn about your specific room types, amenities, dining options, and hotel policies. Easily deploy it as a standalone solution or add it as a powerful extension to our Privilege Guest 3.0 solution. .

Adheres To A Code of Conduct

This enables Sophia to consistently communicate with guests, reflecting your brand's voice, tone, and values. Importantly, Sophia is programmed to act ethically, following your specific rules of conduct and operations in compliance with GDPR rules or privacy laws.

Flexible Deployment

Sophia AI can be customized with any name, voice selection (male or female), and voice introduction in any language. It can be flexibly deployed on a webpage integrated with your hotel website, mobile app, or a dedicated phone number.

Experience A Demo

Customized For Your Brand