The hospitality industry is constantly evolving, and hotels and resorts are always looking for new ways to wow their guests. As we approach the new year and 2024, there are a number of trending topics in guest management that hotels and resorts are focusing on to create a truly memorable experience for their guests.

At the end of this article, discover trending examples implemented by the Ritz-Carlton New York Central Park, The Kimpton EPIC Miami, The Peninsula Beverly Hills, The Four Seasons Resort Maui at Wailea and The Ace Hotel New York.

Technology

Technology is playing an increasingly important role in guest management. Hotels and resorts are using a variety of tools to streamline operations and improve the guest experience. For example, a hotel guest app offering mobile check-in and check-out, self-service kiosks, and keyless entry are all becoming more common. Additionally, hotels and resorts are using artificial intelligence (AI) and machine learning (ML) to personalize the guest experience, predict guest needs, and improve operational efficiency.

Sustainability

Guests are increasingly interested in staying at hotels and resorts that are committed to sustainability. Hotels and resorts are responding to this demand by implementing a variety of sustainable practices, such as reducing energy and water consumption, using recycled materials, and sourcing local food and beverage products.

Guest experience

Hotels and resorts are focusing more than ever on creating a positive and memorable guest experience. This means providing guests with a variety of amenities and services, as well as going the extra mile to make them feel welcome and valued. For example, some hotels and resorts are offering personalized experiences such as custom-curated itineraries and recommendations, while others are providing unique amenities such as in-room massages or cooking classes.

Wellness

Guests are also increasingly interested in staying at hotels and resorts that offer wellness-focused amenities and activities. Hotels and resorts are responding to this demand by offering a variety of wellness programs, such as yoga classes, meditation sessions, and healthy dining options. Additionally, some hotels and resorts are even offering spa-like treatments and amenities in their rooms.

Personalization

Guests want to feel like they are being treated as individuals, and hotels and resorts are responding by offering more personalized experiences. This could include things like remembering a guest's preferences, offering customized recommendations, or providing special amenities for special occasions.

How to implement these trends in your hotel or resort

If you're looking to wow your guests in 2023, here are a few tips on how to implement the latest trends in guest management:

• Embrace technology. Offer your guests a hotel guest app with mobile check-in and check-out, self-service kiosks, and keyless entry. You can also use AI and ML to personalize the guest experience, predict guest needs, and improve operational efficiency.

• Be sustainable. Implement sustainable practices such as reducing energy and water consumption, using recycled materials, and sourcing local food and beverage products. Guests will appreciate your commitment to sustainability and will be more likely to stay with you again in the future.

• Focus on the guest experience. Go the extra mile to make your guests feel welcome and valued. Offer personalized experiences, unique amenities, and wellness programs. You can reach your guests easily by featuring these innovative programs in your hotel guest app.

• Make it personal. Remember your guests' preferences and offer customized recommendations. Provide special amenities for special occasions.

By following these tips, you can create a truly memorable guest experience that will have your guests coming back for more.

Here are some specific examples of how hotels and resorts are implementing these trends:

• The Ritz-Carlton, New York, Central Park uses AI to personalize the guest experience. The hotel's AI concierge can answer guest questions, make reservations, and even recommend activities based on the guest's interests.

• The Kimpton EPIC Miami is committed to sustainability. The hotel features a rooftop garden that provides fresh produce for the hotel's restaurants, and the hotel uses recycled materials throughout the property.

• The Peninsula Beverly Hills is known for its excellent guest service. The hotel offers a variety of personalized amenities, such as packing and unpacking services, and the hotel's staff is always happy to go the extra mile to make guests feel welcome.

• The Four Seasons Resort Maui at Wailea offers a variety of wellness programs, including yoga classes, meditation sessions, and spa treatments. The hotel also has a healthy dining program that offers a variety of nutritious meals and snacks.

• The Ace Hotel New York offers a variety of personalized amenities, such as in-room record players and curated minibars. The hotel also has a unique atmosphere that caters to a variety of travelers.

These are just a few examples of how hotels and resorts are implementing the trending topics in guest management. As the industry continues to evolve, we can expect to see even more innovative and creative ways to improve the guest experience.

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